Narvello (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our event planning services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Company Information
Narvello
1 Haven Cl, Willingdon
Eastbourne BN22 0PP
United Kingdom
Phone: +44 077 8019 6040
Email: [email protected]
Narvello acts as the Data Controller for personal data collected through this website and our services.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Company name
- Event details (date, location, budget, guest count)
- Billing information
- Any information submitted through contact forms
2.2 Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of visit
- Referring website
2.3 Marketing Information
- Newsletter subscription details
- Preferences for communication
3. How We Use Your Information
We use your data for the following purposes:
- To respond to enquiries and provide quotes
- To deliver event planning services
- To manage bookings and contracts
- To process payments
- To improve our website and services
- To send marketing communications (if consent is given)
- To comply with legal obligations
We process personal data only where we have a lawful basis, including:
- Your consent
- Performance of a contract
- Legal obligation
- Legitimate business interest
4. Sharing Your Information
We may share your data with:
- Event vendors and suppliers (venues, caterers, decorators, photographers)
- Payment processors
- IT service providers
- Professional advisers (legal, accounting)
- Government authorities when required by law
We ensure that third parties respect your data and process it in accordance with UK GDPR.
We do not sell or rent your personal data to third parties.
5. Data Retention
We retain personal data only as long as necessary:
- Client contracts: up to 6 years for accounting and legal compliance
- Marketing data: until you withdraw consent
- Website analytics: according to cookie settings
When data is no longer required, it is securely deleted or anonymised.
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at: [email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted communications (SSL)
- Access controls
- Secure data storage practices
However, no online transmission is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses
- Adequacy decisions
9. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website performance
- Support marketing campaigns
You can manage cookie preferences through your browser settings or our cookie banner.
For detailed information, please refer to our Cookie Policy.
10. Marketing Communications
We may send marketing emails about our services, updates, or promotions only if:
- You have opted in
- You are an existing client and have not opted out
You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.
11. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Narvello
1 Haven Cl, Willingdon
Eastbourne BN22 0PP
United Kingdom
Phone: +44 077 8019 6040
Email: [email protected]