These Terms and Conditions (“Terms”) govern your use of the Narvello website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Company Information
Narvello
1 Haven Cl, Willingdon
Eastbourne BN22 0PP
United Kingdom
Phone: +44 077 8019 6040
Email: [email protected]
Narvello provides professional event planning, coordination, and event management services within the United Kingdom and internationally.
2. Definitions
- “Company”, “we”, “us”, “our” refers to Narvello.
- “Client” refers to any individual or organisation booking our services.
- “Services” refers to event planning, coordination, consultancy, and related offerings.
- “Website” refers to the Narvello online platform.
3. Use of the Website
By using our website, you agree:
- To use it only for lawful purposes
- Not to misuse or attempt to damage the website
- Not to attempt unauthorised access to systems or data
- Not to reproduce or copy content without permission
We reserve the right to restrict or terminate access if misuse is detected.
4. Service Agreements
All event services are subject to a separate written agreement or contract between Narvello and the Client.
A booking is considered confirmed only when:
- A written agreement is signed, and
- The required deposit has been received.
Narvello reserves the right to decline any booking at its discretion.
5. Fees and Payment Terms
5.1 Pricing
All prices are quoted in GBP (£) unless otherwise stated.
Pricing may vary depending on scope, location, suppliers, and event complexity.
5.2 Deposit
A non-refundable deposit (typically 30–50%) is required to secure services.
5.3 Final Payment
The remaining balance must be paid no later than 14–30 days before the event date unless otherwise agreed in writing.
Failure to make payments on time may result in cancellation of services.
6. Cancellations and Refunds
6.1 Client Cancellation
If the Client cancels:
- Deposits are non-refundable.
- Additional fees may apply depending on how close the cancellation is to the event date.
- Third-party supplier fees already incurred are non-refundable.
6.2 Company Cancellation
Narvello reserves the right to cancel services due to:
- Force majeure events
- Client breach of contract
- Non-payment
In such cases, we will refund payments made, excluding costs already incurred with third-party suppliers.
7. Force Majeure
Narvello shall not be liable for failure to perform services due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes
- Venue closures
- Severe weather
- Public health emergencies
In such cases, we will make reasonable efforts to reschedule the event.
8. Third-Party Suppliers
Narvello may recommend or coordinate third-party suppliers including:
- Venues
- Caterers
- Florists
- Photographers
- Entertainment providers
While we carefully select trusted partners, we are not liable for:
- Supplier failures
- Supplier negligence
- Acts or omissions of third parties
Contracts with suppliers may be subject to their own terms and conditions.
9. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Make payments on time
- Obtain required permits or licenses (where applicable)
- Ensure guest behaviour complies with venue rules
- Inform Narvello of any changes promptly
Narvello is not responsible for issues arising from inaccurate or incomplete information provided by the Client.
10. Intellectual Property
All website content, including:
- Text
- Logos
- Branding
- Images
- Design elements
is the property of Narvello unless otherwise stated.
No content may be copied, distributed, or reproduced without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law:
- Narvello’s liability is limited to the total fees paid for the specific event.
- We are not liable for indirect or consequential losses, including loss of profits or business interruption.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.
12. Insurance
Narvello maintains appropriate business insurance coverage. Clients may be required to obtain event insurance depending on venue or event scale.
13. Data Protection
All personal data is handled in accordance with our Privacy Policy and UK GDPR regulations.
14. Amendments
Narvello reserves the right to update these Terms at any time. Updated versions will be published on the website with a revised effective date.
15. Governing Law
These Terms and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Narvello
1 Haven Cl, Willingdon
Eastbourne BN22 0PP
United Kingdom
Phone: +44 077 8019 6040
Email: [email protected]